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      First Cash

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      First Cash reviews

      Company that thrives on unrealistic expectations - Anonymous employee First Cash Employee Review

      1.0
      9 Mar 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The best part is getting to know your customers and the community

      Cons

      Management that sets unrealistic customer service expectations. They have the SMILE program which feels robotic in nature. The SMILE program is intended to give customers a better experience but it far from does that. It is intrusive on customers.

      Explore other reviews about First Cash

      5.0
      5 Jan 2026
      Assistant manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Best Store to work for great environment, We have a great team

      Cons

      Slow to Promote Employees for sure

      4.0
      7 May 2026
      Pawnbroker
      Recommend
      CEO approval
      Business outlook

      Pros

      fun and varying work day, lots of down time, generous breaks, discounts.

      Cons

      district and regional leadership often some of the worst people depending on your district, lots of incompetent coworkers and managers.

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