Customer Service Rep - Anonymous employee First Edge Solutions Employee Review

I was quite surprised to see several negative comments from previous employees at First Edge Solutions. My experience working here has been nothing but positive, with instruction from a knowledgeable and experienced upper management team, and working alongside a motivated sales team. With the wide variety of service lines available at First Edge, I feel that my knowledge of the industry has expanded into more areas than just print. I've personally learned a lot about our digital solutions including our work with print-on-demand, data management and pURL use.

Seeing as the Marketing Department is here at our headquarters in Milwaukee, a lot of my work is with the Phoenix and Atlanta plants. Since they're halfway across the continent, we must coordinate time schedules and meetings through phone calls or Skype. This isn't my ideal means of communication, and sometimes I feel that the conversations aren't as effective as they could be in person.

Real team work atmosphere, great folks to work with at the non-management level. Management encouraged account management/CSR's to work with production, listen to feedback and work together to fix issues (Especially during the transition over to PACE).

Management got in its own way and wouldn't follow its own advice. Instead of listening to their employees about ways to increase business and customer spending, they continuously refused to listen to account managers who had day-in-day out contact with the customers. They refused to listen to production regarding equipment upgrades to better service customers. Ultimately, alienating employees and customers (the ones Management deemed unimportant).