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      First Tech Federal Credit Union

      Engaged employer

      First Tech Federal Credit Union reviews

      B of A 2.0 - Financial Service Representative First Tech Federal Credit Union Employee Review

      1.0
      27 Apr 2019
      Financial service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The only pro, Paid holidays off

      Cons

      We are officially bofa 2.0 region 2 has all upper management from bofa that can’t separate banks vs cu. -no our incentive was not changed with us in mind. We get paid per product now and let me tell you a majority of us retail people use to bank on our quarterly incentives to make up the gap in base pay. But no that’s been taken away from us now. -terrible pay. Why are employees who have busted their back sides for years for this company making way less than the new kid? -thank you HR for not taking our concerns seriously, we have an issue with a manager and your solution is to have us talk with our manager? Don’t you think we have tried that?

      avatar
      First Tech Federal Credit Union Response
      7y
      Thank you for five years of service to our members and for your candid feedback on our bonus program and efforts to better advocate for our members at the branch level. As you know, we strive to consistently delight members through service and product advocacy from great team members like you. We try to maintain a keen awareness of our flaws and occasional failures by constantly soliciting feedback and maintaining an open door policy. Your unlimited access to all members of the Executive Team provides you with the ability to voice concerns and secure a timely response. Feel free to reach out to any member of the Executive Team to dive deeper into the exploration of any and all issues, and let us help you find a path toward a higher degree of purpose and job satisfaction.

      Explore other reviews about First Tech Federal Credit Union

      5.0
      30 Apr 2026
      Member relationship manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Competitive compensation structure Career growth opportunities Work-life balance Strong member-focused culture Broad financial exposure

      Cons

      Sales pressure (not facing to members) Emotional workload Limited high-end advisory depth Performance expectations

      1
      1.0
      29 May 2026
      Csr ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice location, easy access, good D&I

      Cons

      I worked here for two years, the Pay scale was so low you had to work two jobs if you’re a single person. They have the customer service representatives doing sales, and then find ways to not give sales bonuses because your customer service levels aren’t high enough. I had worked in customer service for eight years and I’m still in customer service at another institution and never have I seen such ridiculous rules. If you have to send a request to another department and they call them back your first call resolution is crap. And remember this is a sales team so they pay you so little and work really hard to not give you a bonus. I talked to a Work coworker who stated that now they don’t get their quarterly bonuses because they have to be at 110% of First call resolution to get the quarterly sales. Bonus makes zero sense.

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      First Tech Federal Credit Union reviewsFirst Tech Federal Credit Union Financial Service Representative reviewsFirst Tech Federal Credit Union review