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Firstsource Solutions

Engaged employer

Only the strong survive - Anonymous employee Firstsource Solutions Employee Review

3.0
19 Oct 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The great thing about being at the company is the friendliness of the staff , you find ways to pass away the time with the employees...the opportunity to bonus every month is awesome its just to hard to accomplish . You get off early on Fridays and plus no one works on weekends or holidays.

Cons

The things that in my opinion are not cool is the fact that EVERYTHING is timed ! The time you are on the computer the time that you are on break , the time that you go to the bathroom the time that you go to lunch , the time you walk away to speak to someone, the time that you clock in, or out, anytime that you aren't dialing someone on the dialer you are being timed. Also the commission part is great to have but it takes a month for the money to come in a separate check . They write you up for everything , you really would be miserable if you aren't strong enough to survive. Also everything that you say is being recorded on the phone. Last And certainly not least, SPEED IS EVERYTHING!!!!!

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Firstsource Solutions Response
9y
Thank you for taking the time to leave us your review. We appreciate all of the feedback we receive and try our utmost to incorporate all constructive feedback into our company where appropriate. We are delighted to hear that you were happy with your shifts during the time you spent with us as we like to ensure that all employees have a good work/life balance. However, just to advise, there are multiple different shift patterns which are designed to benefit not only our clients but our employees as well. We would like to thank you for the time you spent with us and wish you all the best in your future endeavours.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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