Friendly people, stressful job - Customer Advisor Firstsource Solutions Employee Review

Thank you for your review. We're very happy to hear that you are enjoying working with our wonderful people, you are making the most of the many bonuses and benefits that Firstsource provides and that you enjoyed your training period and found it useful. If you are suffering from a health condition, please contact your team leader or HR Business Partner as soon as possible to make sure any necessary adjustments are made. Similarly, calling in sick should be taken seriously and if this is not happening it should be escalated. Breaks are structured around demand and parameters set by our clients, so sometimes advance planning is needed to prevent a knock-on effect with other colleagues, however, we will always look at flexibility where it’s possible. We do understand that the role can be fast-paced with goals and objectives to be met, in order to give our clients the best support possible. To make sure that you have what you need, we have our Team Leaders and Mental Health First Aiders who are always around to provide support. If you need further help, Firstsource also offers a fully funded Employee Assistance Programme, which provides access to counselling sessions. We strive to make sure our people feel supported and developed in their roles, we have progression pathways, which are based on performance and skill, as well as experience. We also provide opportunities for people to step up on a temporary basis to see if the next level would be a good fit. We also have a number of opportunities and schemes for career progression including JetSet, AIM, and RISE. We also offer apprenticeships and funded degrees with Ulster and Derby Universities, which all colleagues are welcome to apply for.