employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged employer

Not bad to work for - Customer Service Representative Firstsource Solutions Employee Review

3.0
19 Feb 2024
Recommend
CEO approval
Business outlook

Pros

everyone there for the same reason, people are nice

Cons

the customers of eir are painfully entitled

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. It's great to hear that you've had a positive experience with your colleagues and feel that everyone is aligned with a common purpose. We understand that dealing with challenging customers can sometimes be difficult. Customer service roles often require patience and professionalism, especially when faced with demanding situations. We appreciate the hard work and dedication our employees put into handling these interactions with grace

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

See reviews by: Helpful|Rating|Date|All