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Firstsource Solutions

Engaged employer

Terrible company, terrible pay, poor training - Data Entry Firstsource Solutions Employee Review

1.0
4 Apr 2024
Recommend
CEO approval
Business outlook

Pros

You get to work from home

Cons

The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down. You have to log in and make sure you have work before you can clock in. We have to keep checking throughout the day to see if we have work yet, while NOT being on the clock. You’re told to ask questions, but when you do, you get attitude. There for 6 months and have YET to have a performance review. Have to work there ONE YEAR before getting PTO. The system is HORRIBLE. Constantly crashing, which slows your unrealistic productivity numbers. Revolving door, HORRIBLE company, horrible management, horrible training. You ask the same question to 2 different people and get 5 different answers. Terrible communication. I’ve worked at home for years and never have I ever had to check to see if there was work prior to clocking in. Every company I’ve EVER worked for, it was mandatory to be on the clock if you logged onto the system. The company is just a mess altogether. No work/life balance because if the system goes down, you have to make up the time, which has pushed me 3-4 hours past my end time on multiple occasions. Most mornings, there’s no work til midday, which sucks bc one of the reasons I accepted this job was bc of the Flex Time. I like working early and getting off early bc I have children and activities to attend. The Flex Time has been nonexistent! Working mandatory OT for WEEKS just to have no work the next 2 weeks What sense does that make???

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We understand that working from home offers flexibility, but we acknowledge the significant concerns you've raised about the training, system reliability, and overall management of your work experience. It’s clear that the constant system issues, lack of effective communication, and inconsistent work availability have impacted your productivity and work-life balance. We aim to provide a more stable and supportive work environment where employees can effectively balance their professional and personal lives.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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