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Firstsource Solutions

Engaged employer

Poor pay - Escalated Complaints Firstsource Solutions Employee Review

1.0
9 May 2024
Recommend
CEO approval
Business outlook

Pros

Wfh allows for good lexibility

Cons

I was promoted from the frontline team, but some frontline agents are being paid £1 less per hour less others after the minimum wage rise for doing the same job. The reason given is "tenure" but tenure based pay is not in mentioned in any contract and they pay is unfair. It is wage theft, plain and simple, and every agent affected should strike until the pay is restored. Those agents with tenure were forced from 40hour contracts to 37.5 hour contracts too. There were no negotiations, and we didn't even formally agree to the change, it was entirely forced.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We're glad to hear that working from home provides good flexibility for you! We understand the importance of maintaining a work-life balance, and offering flexible work arrangements like WFH is one way we strive to support our employees' needs. We strive to ensure that our pay structure is fair and aligned with industry standards, taking into consideration the skills, experience, and performance of each individual. We recognize that employee satisfaction is key to productivity and growth, and we are continuously working to improve our compensation practices.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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