Membership Manager - Membership Manager Fitness Connection Employee Review

1.0
19 Feb 2018
Recommend
CEO approval
Business outlook

Pros

Get to help people with reaching their goals. Learned a lot from the company and at one point was a general manager of one of the locations

Cons

Worked a lot of hours at least 10+ hour days. Had one day off. So when you think you are making a lot of money, average it out by the hours you work and then it becomes not so much. You get very little time to spend with your family. Very little vacation and sick time is all rolled into one. They do not have employee functions and the company has a high turn over rate. They used to offer a lot of bonuses and now they have cut them down to just a few and very hard to get. They also don't give great customer service to their members. Customer service is key to making members happy and in return getting leads. This is great for young people just getting in or out of college.

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Fitness Connection Response
8y
Thank you for taking the time to share your thoughts. As Fitness Connection grows and matures, we value feedback to help us improve the experience of our Team Members and Club Members. We are experiencing some leadership challenges as we elevate the company to the next level. We are incredibly optimistic about new support and resources to offer greater consistency, collaboration, and benefit opportunities to our Team. Thank you for your feedback, we wish you the best.

Explore other reviews about Fitness Connection

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company is always trying to improve both internal staffing conditions and stay competitive. They constantly try to do right by their employees and customers. My peers all have raw potential, and the company has great managers that are able to see that potential and develop staff further from club to corporate.

Cons

Sometimes there's a lot of moving parts due to new initiatives. However, that's expected at ever company Needs more consistency.

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Fitness Connection Response
2d
This is helpful feedback. Thank you for taking the time to share!
1.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The only pro is that you get a free gym memberhsip

Cons

Upper management does not communicate properly or take ideas from the demographic they are wanting to cater to. Toxic work environment when it comes to hitting KPIs no proper training and development just told to hit the number or else. Even though you hit the goal to make money it’s never a great job it’s just a do better next time. No celebrations no acknowledgment for going above and beyond goal targets for the month. Force you to follow a process that most guest/members don’t enjoy and if you don’t you get in trouble. Health benefits are absolutely atrocious. They don’t even have this website updated correctly because Patrick has not been CEO for 2 years.

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Fitness Connection Response
1w
Thank you for sharing your feedback and for being part of Fitness Connection we truly appreciate it. We’re glad you enjoyed the complimentary membership, but we’re sorry to hear your overall experience didn’t meet expectations. Creating a supportive, respectful workplace with strong communication, growth opportunities, and recognition is important to us. Over the past few years, we’ve made improvements to leadership development, onboarding, and team communication and we’re continuing to build on that. Feedback around recognition and appreciation is especially important to us, and we’re actively working to do better. We value honest feedback from current and former teammates it helps us grow and improve. Wishing you all the best ahead, Fitness Connection People Team
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