Manager received a lot of complaints for a reason - Front Desk Associate Fitness Connection Employee Review

2.0
2 May 2021
Recommend
CEO approval
Business outlook

Pros

The members made it worthwhile. Some of the co-workers were nice.

Cons

One of the biggest cons for me was that, before I began working there, it was promised to me that harassment would be taken seriously. I was told they'd rather cancel someones membership if that meant getting rid of a member who made other members or workers uncomfortable. I personally experienced harassment from a member, brought it to the attention of the manager/vp Noe, and was pretty much brushed off. Not long after, a member shared with me that this man had been harassing her over and over again, even to the point of the man following her to her car even she had rejected his advances multiple times and asked to be left alone. If I'm not mistaken, they either never canceled his membership, or it took a few tries on her part (even after I tried as well) for the manager to finally take it seriously. I felt really bad for her. There are plenty of other cons I could name. I'd also say I wouldn't consider this job disabled-friendly.

Explore other reviews about Fitness Connection

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company is always trying to improve both internal staffing conditions and stay competitive. They constantly try to do right by their employees and customers. My peers all have raw potential, and the company has great managers that are able to see that potential and develop staff further from club to corporate.

Cons

Sometimes there's a lot of moving parts due to new initiatives. However, that's expected at ever company Needs more consistency.

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Fitness Connection Response
5d
This is helpful feedback. Thank you for taking the time to share!
1.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The only pro is that you get a free gym memberhsip

Cons

Upper management does not communicate properly or take ideas from the demographic they are wanting to cater to. Toxic work environment when it comes to hitting KPIs no proper training and development just told to hit the number or else. Even though you hit the goal to make money it’s never a great job it’s just a do better next time. No celebrations no acknowledgment for going above and beyond goal targets for the month. Force you to follow a process that most guest/members don’t enjoy and if you don’t you get in trouble. Health benefits are absolutely atrocious. They don’t even have this website updated correctly because Patrick has not been CEO for 2 years.

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Fitness Connection Response
1w
Thank you for sharing your feedback and for being part of Fitness Connection we truly appreciate it. We’re glad you enjoyed the complimentary membership, but we’re sorry to hear your overall experience didn’t meet expectations. Creating a supportive, respectful workplace with strong communication, growth opportunities, and recognition is important to us. Over the past few years, we’ve made improvements to leadership development, onboarding, and team communication and we’re continuing to build on that. Feedback around recognition and appreciation is especially important to us, and we’re actively working to do better. We value honest feedback from current and former teammates it helps us grow and improve. Wishing you all the best ahead, Fitness Connection People Team
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