Pros
Free membership of course, most trainers were very knowledgeable and can offer a lot for one to learn. Group instructors and the classes they teach are also TOPS. Long time members are lovely people.
Cons
Management is friendly, but unprofessional. They complain about how busy they are but hide in the men's locker room to watch sports or in each other's offices for "meetings". Meanwhile, the rest of the staff is apologizing to numerous members for account issues and constantly breaking/broken equipment. The pre workout and sports drink coolers will be completely empty before management decides to order more-not only is this embarrassing to the business, but it also makes it look like you can't afford to fill them up. Members who have no certification are training under the table and this is allowed because they are "good friends" with the managers.