:/ "customer service assistant" - Office Assistant/Customer Service Food Lion Employee Review

3.0
14 Jun 2017
Recommend
CEO approval
Business outlook

Pros

What i do: File paper work, western union, money orders, lottery, returns/exchanges, money handling, cashiering, getting carts, cleaning, putting bags away, putting candy away, putting cigarettes out. - good hours (more then cashiers get) - me and most of my co workers are close to each other - they are very flexible with taking days off -they give decent raises, usually after working there for a year - if you are part time you get 1 week of vacation hours after a year - sometimes on holidays they order food and have snacks

Cons

- customers can be very rude, most of them complain about: coupons, are sale signs are sometimes not right, not enough cashiers on registers, how they want there bags packed. - My current store manager s u c k s! when we call her for help she takes her time and when we ask for help she doesn't even know what to do we can never lean on her for anything. And i honestly dread the days that i have to work with her. My front end manager however is really nice, chill, and knows what he is doing. - the older people i work with can be really rude and dont know how to keep there comments to themselves. - it CAN BE VERY STRESSFUL, bc as a customer service assistant you have to manage the front end and when there is not enough cashiers working you are basically on a cashier when you are not doing office stuff, so the pay should be way more bc of what is expected.

Explore other reviews about Food Lion

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling, decent starting pay based on experience

Cons

Hours and days can be taken if the labor hours aren't available

2.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They (management) can be reasonable at times, such as with your breaks and scheduling.

Cons

My current management isn't giving me enough hours to be even decently sustainable, yet they have open-shifts available that they could assign to anyone, so why not give those hours to people who are severely underscheduled? If you want your workers to work for you, treat them right and compensate them fairly, and stop expecting them to come in everytime you text them just because someone else called out, maybe you need to give the people who constantly call out less hours because they aren't being reliable, and you need to give more hours to the people who do come to work and get things done, because they've proven to be reliable and willing to come in on their assigned days.

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