A Dispirited Experience: A review of Forward Financing - Anonymous employee Forward Financing Employee Review

2.0
5 Apr 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Teammates, benefits, ability to wfh

Cons

First and foremost, the management at Forward Financing was utterly inept. Decisions were made haphazardly, with no clear strategy or vision. This lack of direction resulted in constant changes and inconsistencies, leaving employees feeling lost and demoralized. Communication within the company was abysmal. Important information was often withheld or disseminated inconsistently, leading to confusion and frustration among team members. The sales tools provided by Forward Financing were below average, to say the least. They were outdated and clunky, making it difficult to effectively do our jobs and achieve sales targets. Technical problems and failures were rampant and had been ignored for years. Despite repeated complaints, management failed to effectively address these issues, leaving employees to struggle with outdated and broken technology. The company’s relationship with business partners was poorly managed, leading to missed opportunities and strained relationships. The HR side of the business breeds the fear of repercussions amongst employees, stifling any semblance of open communication, with employees hesitant to voice their opinions or concerns for fear of retaliation. The lack of transparency and fairness within the company has created a culture of mistrust and unease, making it increasingly difficult to thrive in such a hostile work environment. Overall, the organization was not a healthy environment. I would not recommend joining Forward Financing.

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Forward Financing Response
2y
Thank you for taking the time to leave a review. As a former employee, we are disappointed to learn that you feel this way about your experience. At Forward, one of our core values is to Keep it Real. We strive to be as transparent with our team as possible, providing regular business performance updates and communicating our progress against our short-term and long-term goals in bi-weekly company huddles and quarterly town halls. The management team at Forward often needs to make quick decisions with the information they have and occasionally pivot in order to reach our objectives. As an example last year, the company navigated through ups and downs, but the decisions that were made enabled us to exceed expectations. We wouldn’t have been able to achieve this success without our phenomenal team and leaders. We continue to progress on our technology journey. We have multiple teams and initiatives focused on enhancing our technological capabilities and have recently hired a CTO to help drive our technology growth. Creating an inclusive and welcoming culture is paramount to us, and our People and Culture team works diligently to foster such an environment. We have numerous venues for team members to share both direct and anonymous feedback and our leadership team takes this feedback very seriously. It's because of feedback and our ability to take action on it, that we are able to continue to enhance our organization. Thanks again for sharing your thoughts. We wish you all the best.

Explore other reviews about Forward Financing

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Great overall company culture fully-remote flexible

Cons

High velocity role can be a bit challenging at times

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Forward Financing Response
1w
Thanks so much for the great review! It’s wonderful to hear that our remote work flexibility and company culture have been such highlights of your experience at Forward. We also appreciate your honesty about the pace of the work. Things certainly move quickly around here, which can be challenging at times! If that fast pace ever starts to feel a bit too heavy, please remember to lean on your team or chat with your manager so they can help you balance the workload. Thank you for being such a great part of the team!
5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The possibilities are endless when it comes to building your career and story at Forward. Significant runway to develop, reshape the business lending landscape, and receive the support from peers and leadership. One of the most collaborative and positive environments I've ever experienced where there are no silos with a flat leadership structure. Everyone is approachable, having fun, and is looking out for you. Never a dull moment and I always look forwarding to celebrating with everyone in Boston.

Cons

None that I can think of!

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Forward Financing Response
1mo
Thank you so much for sharing your perspective! Giving people the space to actually shape their own career and make a real impact on the business is something we really care about. We're also happy to hear the team dynamic feels so open and connected. We try hard to keep internal barriers out of the way so people can work together and support each other across the entire company. Knowing you feel that genuine backing from both your peers and leadership is fantastic. And we couldn't agree more about our Boston events - catching up and celebrating in person is always a highlight! It's great that you don't have any cons to share right now. If you ever do think of ways we can keep improving, our door is always open. Thanks for being part of the team!
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