Pros
Good pay if your division has commission. Regular full time hours.
Cons
Constantly changing requirements for call grading. Training hardly covers the basics of the system you work with. Constantly changing support and command structure. HR wasn't even in the building, we had a call center for our HR. Breaks and lunch were cut short because you had to be back to log into your system which could take 2-10 minutes. Most management were of no help because they had been promoted from other departments so they could lead but they had no idea where they were headed. Management who negotiated deals with other companies for call center contract work never seemed to have employees best interests in mind and often our requirements for good scores on calls changed from month to month. Higher management in building wandered the halls/floors often with nothing to do and avoided helping other associates when asked questions. They often fired on-call agents who were bad at their job but always transfered bad managers to another dept.