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      Foundever

      Engaged employer

      Foundever reviews

      Not what they told us in the interview or in the class room or what they say in the ad - Collections Agent Foundever Employee Review

      2.0
      12 Feb 2020
      Collections agent
      Recommend
      CEO approval
      Business outlook

      Pros

      The money was decent & if you had to make it into work when the weather was bad they would always make sure you were fed whether a breakfast or lunch

      Cons

      There was a fair amount of pressure to try & have their customers pay their amount that was owing. This, of course, does make sense, the only thing is when you are dealing with customers in, say, Louisana, where they are always having deadly floods & equipment that can't be returned. They tell us we have to show empathy & when I do this, or what I think is empathy, they tell me I am not being empathetic enough. So, in some ways you can't win.

      avatar
      Foundever Response
      6y
      Thanks for sharing your experience with us. We're glad you enjoyed the benefits at Sitel. As a Global Company, maintaining a healthy and safe work environment is our main priority. We are committed to conducting business with a high standard of conduct and ethics, which we believe is critical to our success. We take your comments very seriously as this helps us improve our associate experience every day. Josué

      Explore other reviews about Foundever

      2.0
      10 Jun 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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