Crap Shoot - Insurance Agent/Customer Service Representative Freeway Insurance Employee Review

Great business to work for

There are no cons very good company.

They pay for you to get licensed. They redid the commission structure for the EBU and upped the max per policy and added a yearly bonus if you hit your quota. I hit my quota months early but couldn't take it any longer.

Other agents steal your quotes. Your renewal calls never come to you. You will get lots and lots of endorsements that you get $0 commission for. You do make 30% on ancillary products and are expected to quote with option 1 Auto Club $69 up front and give option 2 Roadside $22 a month but like fight club you don't talk about it you just slap it on there. The phone system is a Rank based routing system. You are scored on ancillary attachment, same day conversion, get next leads converted (called hundreds sold 1), outbound calls (in Louisiana at least) but if the call is under 90 seconds it counts against you, total sales and some other stuff that you have no control over. You are required to make 30 outbound calls per day. When I stopped making them I went from the 70's to #8. If you don't sell at least 30 policies per 15 days you don't hit the max per policy amount. The agents that sell a lot get away with not uploading POP, adding discounts that aren't qualified for, never calling customers back after the sale if there is an issue, never handling endorsements, attaching ancillary products the customer doesn't knows exists, adding ancillary products on a monthly payment and much more. And don't get me started on Bluefire's claims practices.