Management has too many Chiefs and not enough Indians. Your work systems are up and down all shift which affects your work performance and metrics. They stay on your calls constantly disturbing the quality of your call to listen and spy on what you do on your work computer. Never many positive words for the day, just lectures all day and night about how many calls are waiting on you in queue. You ask for permission to use restroom or risk being grilled about where you are. GREAT JOB IF YOU WANNA BE MICROMANAGED, OR BABYSAT! Medical benefits consume most of your check. No care for you, just be there...your a body count! Nothing more. They have a high turnover, and revolving door policy, so you know your not needed. Even if your a great worker, unless your a upper management fav, it'll be overlooked. I'm even looking for a better company to employ with!