Always busy - Live Chat Agent Frontier Employee Review

1.0
5 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Benefits covered more than most jobs

Cons

Management will encourage you to slam customers accounts by placing contracts on without truly going over it with the customer.

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Frontier Response
3y
Thank you for letting us know about your experience. I can assure you, this does not align with our values. We’d like to hear more about your experience so we can be sure to address any issues. Please contact our Employee Support Team at FrontierCareersFeedback@ftr.com​

Explore other reviews about Frontier

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

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Frontier Response
4d
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Made really good money in this role

Cons

very unorganized, it was a new division so we figured it out along the way

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Frontier Response
4d
We’re proud to offer competitive compensation packages for our employees. We are happy to see you agree. Thank you for your review!
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