Pros
Having someone running the business who’s an actual groomer makes a huge difference. My boss understands what it’s like to be in the van, work with pets, and handle the challenges that come with grooming. She is approachable, supportive, and genuinely care about both groomers and clients. Communication is great, scheduling is improving but not perfect, and there’s a real focus on maintaining work-life balance. It’s refreshing to work for a company led by someone who “gets it” not just running a business because its the hot money maker right now, but from hands-on experience. You feel heard, respected, and appreciated for the work you do.
Cons
The call center and communication could use some improvement. They don't pay attention all the time and can route a day that doesn't make sense with driving. which can make scheduling a little tricky at times. It’s something the boss is trying to improve. We do have to check our schedules and the management team tries to stay on it. We are very busy and don't get paid for drive time