Pros
Easy work, Hybrid environment was beneficial to help with workload
Cons
always understaffed. management were disingenuous regarding staffing, pay and promotions. If you were "too good" at your job, you cost too much to replace so your career was stunted. While "promotions" were often, they were not actually promotions just fancy titles to make the employees feel good and add additional work without relieving some of the existing workload