Toxic management and overall employee unfriendly place to work - Claims Adjuster GEICO Employee Review

3.0
7 Oct 2025
Recommend
CEO approval
Business outlook

Pros

This place will give you a nice introduction into the world of auto family policies and insurance. You will learn (somewhat superficially) what coverage and liability are, how much right to recovery we have, why we deny (or afford) on a claim, and gain insight into how other insurance companies interact with GEICO, including through arbitration.

Cons

You are expected to work a claims through closure (meaning determine if coverage can be afforded, who is at fault, set up inspections, pay out damages if need be, etc) but not given the time do so. You are expected to work with really crappy software that is constantly malfunctioning/slowing down your efficiency metrics. This is a call center environment, so customer service is what you are graded on, even when you have no control over the outcome of a claim and people are upset over previous adjusters handling the claim. Double so since the company refuses to accept responsibility for how bad their training is.

Explore other reviews about GEICO

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The pay was and great training

Cons

The lack of shifts they have available

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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