Read before taking a position with GEICO SIU - SIU, Senior Outside Investigator GEICO Employee Review

2.0
13 Nov 2016
Recommend
CEO approval
Business outlook

Pros

This position is probably a decent start for someone in the insurance industry as long as your realize the bias required to investigative for GEICO should not be there for a true professional.

Cons

As an SIU investigator with GEICO you will not be a true professional that completes an unbiased review of the facts available and submits the investigation to the appropriate adjuster. Your goal is to work as many claims as possible and work the investigative summary is such a way that it at least appears your cursory investigation financially impacted the claim. Be prepared to work 20-27 cases/claims per month, well over the industry standard and meet the requirement of a 9 to 12 average case life. By far the two biggest complaints on a daily basis is the volume and that if there are not enough claims being referred for investigation management will request "proactive" claims be investigated to meet the monthly number quotas. While this does not sound that bad the truth is you are investigating real people and holding up legitimate claims to make number quotas. The pay is moderate though low for this position and responsibility but there is not matching 401k or generous leave time.

Explore other reviews about GEICO

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance and pay

Cons

Long hours sometimes depending on demand

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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