It was cool until it wasn't - Customer Experience Associate II GM Financial Employee Review

3.0
12 Jan 2026
Recommend
CEO approval
Business outlook

Pros

I loved everything about my job I was a committed employee. My co workers and some management will forever be with me. Its truly like a family hood there.. The good was outstanding but thats because there is true horror behind the scenes.

Cons

The horror behind the scenes is the emotional and work life balance toll will over exceed.. this company has extraordinary principles that I admire personally... however some folks in position abuse their power and favoritism is through the roof! Let's talk about the lack of communication, the gaslightting, the singling people out and dressing it up as a coaching opportunity.. the continuing of reprogramming everyone to fit the "image" however in the same token they are advising you to be yourself and they stress that to the extent that you will become yourself and at that point they will use it against you. If you have ever worked at a call center you know racially and socially if you are a certain demographic you will receive your treatment based off that and not what you actually bring to the job.. Prepare to be in constant communication with your co workers with stern if not forced interaction with your Co workers... teamwork is a must here and if you arent a people person go ahead and seek another company..

Explore other reviews about GM Financial

5.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

- great culture - good work life balance

Cons

- can be slow at times - lots of regulation

1.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Benefits were better than most companies

Cons

Micromanagement. Lots of drama. Poor Management in the newly formed Damage in Transit team. Inconsistent communications, Processes changed based on what dealer was complaining the most. Ok to pay one dealer and not another with the same claim variables. Manager would work after hours and call us on our personal cells during non- working hours. From what I saw, I would never buy a new GM car until I asked for all the in transit documentation. Don't be fooled by the "GM" in the name. This group is not what you may think they are. Stay away.

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