A category defining company with high ambition, yet character-driven culture. - Anonymous employee Gainsight Employee Review

5.0
28 Jan 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There aren't many opportunities in life to work for a company that isn't seeking to disrupt an existing market, but rather to create a new one. That bold vision and thoughtful execution has catapulted the role of Customer Success Manager to recognition as one of CNN's 'Best Jobs in America' in 2017, and as a result, Gainsight as the leader of this new Customer Success movement. The work is hard, but incredibly fulfilling. What I appreciate most about Gainsight is that senior leadership is attentive to the strain that scale can put on employees, and very transparent about challenges when they are surfaced. This constant self-assessment and push to do better for both teammates as well as shareholders is what makes Gainsight truly a great place to work.

Cons

I mentioned this above but scaling is very hard, especially for a company of high ambition like Gainsight. The hours can be long, but it's less of a 'con' if you genuinely believe in the mission of the business and feel challenged and supported in your role.

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Gainsight Response
9y
Thank you for the kind words. I'm glad to hear your experience thus far has been positive. While I still think we have a long way to go to get to the company we want to be, it's good to hear affirmation along the way.

Explore other reviews about Gainsight

5.0
11 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

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