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      Gainsight

      Engaged employer

      Gainsight reviews

      At Gainsight, Business is Personal - Client Outcomes Manager Gainsight Employee Review

      5.0
      16 May 2018
      Client outcomes manager
      Recommend
      CEO approval
      Business outlook

      Pros

      An amazing company to work for! Every co-worker is focused on making the organization successful and a true leader in a new industry. From the best-of-breed tech, to the thought leadership, Gainsight is positioning itself for a very bright future and high valuation IPO. The list of perks are very hard to beat: - Better than industry compensation - Employer paid Healthcare - Unlimited PTO - Catered lunches and snacks - Leadership who is focused on your success - Executive team who are focused on growth but also on the employees - CEO is truly amazing. Work ethic, intelligence, passion, openness, humble. I cannot say enough good things about Nick.

      Cons

      While the company is leading the industry and had approximately 500 employees, it is still in start-up mode which means some processes are still being developed. Additionally if you are a remote employee you need to work a bit to stay plugged in. Other areas for improvement include: - 401k match - Corporate cards - Sharing perks with Remote teams - Lack of clarity on components that will make up variable compensation - On-boarding program needs to be expanded

      avatar
      Gainsight Response
      8y
      Thanks for the ideas. It's obvious your advice is well-thought out and constructive. Two comments. Agree that onboarding could be better. In fact, revamping onboarding is one of five company initiatives this quarter (part of our Gainsight Way focus for the fiscal year). Stay tuned... Regarding your comment about keeping the needs of our remote employees top of mind, we agree! We have a few ideas that are being implemented and we're looking for some new ideas as well. For example, beginning this quarter, our All Hands will be held by video conference (no in-person session) so that the experience is actually designed to better meet the needs of all of our teammates. Please please share more ideas if you have them. Thanks again for your thoughtful review.

      Explore other reviews about Gainsight

      5.0
      11 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

      Cons

      Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

      3.0
      25 Apr 2026
      Solutions engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      smart people and decent benefits

      Cons

      once was a good community, now a corporate strategy play

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