Hype Train - Anonymous employee Gainsight Employee Review

2.0
25 May 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-The actual software is killer, even though no one can figure it out

Cons

The company is a post sales sweatshop. Very poorly run. 50 hours/week minimum Leadership literally has NO business experience but now runs Gainsight. Look up the VPs on LinkedIn and see how they were 'advisors' etc. The CEO is so cool that he approves for the company to pay for an LA rap video while 80% of the staff never got a raise in the last two years. Success for all. Golden rule?

avatar
Gainsight Response
8y
I'm so sorry about your experience here. I strive hard to try to make everyone's experience here (teammates, families, clients, partners, community, investors) great and I've failed in that regard with you. I truly am sorry for that. To be totally honest, none of the numbers stuff gets me that excited - the joy in me from work is about people - so reading this note pains me greatly but will inspire me to improve. I'm glad that you are challenging us to be better and live up to our values - which we obviously haven't in your case. I personally would love the chance to chat 1-1 to learn more but I also understand how that can be difficult. I know one of our top priorities right now for Q2 is looking at work-life balance around the company but that still doesn't mean anything until we deliver it for you. We will only live up to our values if we continue to challenge ourselves so I thank you for challenging me to up our execution. P.S. As a small consolation, the rap video cost very little - especially given the "talent" involved (me) doesn't command much of a rate! I'm sorry though that you didn't enjoy it.

Explore other reviews about Gainsight

5.0
11 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

See reviews by: Helpful|Rating|Date|All