Pros
* Incredible people and culture. They absolutely live and breathe (from the top down) the values of being Human First while winning in business * Transparent leadership. Nick is probably one of the best human beings I've ever met, and the bar he sets trickles down to the rest of the org * Thought leadership is second to none. Gainsight leads the charge on the evolution of Customer Success. * Incredible opportunities at conferences to present, network with other leaders in the industry, and constant learning * Amazing people. Truly the best. * The industry and vision for Gainsight as a whole end to end customer journey solution is amazing with the suite of products CS, CE, CC, and PX.
Cons
* It feels like we're having a bit of an identity crisis with the acquisitions. It's new for us to have this many products so finding our footing in GTM and really having a solid plan for our Product is imperative. We're on the hunt for a critically needed CPO * Despite all of this, I still see us moving in the right direction. We literally wrote the book on CS - I'm certain we will start writing the next chapter on a multi product platform solution, it will just take time and it hurts 10x worse because we're in this economic crisis for SaaS companies. When our customers aren't doing well, naturally contracts decrease, vendor consolidation is very real, etc... but every single SaaS company is experiencing this today so we're not unique nor are we alone
