Could be a decent stepping stone... - Client Services Manager (CSM) Gallagher Employee Review

2.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

work from home flexible hours

Cons

- personal lines is not a highly respected segment at Gallagher - value shifting to employees overseas - lots of changes being implemented - big push to focus on new business sales as a service team

Explore other reviews about Gallagher

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Good people, opportunities to be challenged and learn

Cons

Complex industry with moving parts

2.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Had mostly positive experiences with my coworkers; lots of great talent

Cons

Toxic management, limited leadership oversight, weak organizational structure, minimal career mobility, inconsistent support on accounts, unclear expectations, excessive bureaucracy, heavy reliance on overseas support, and a culture that encourages burnout with little operational relief.

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