Overly complex processes and poor management - Customer Success Manager (CSM) Gatekeeper Employee Review

3.0
6 Mar 2025
Recommend
CEO approval
Business outlook

Pros

remote job with amazing individual contributors and some great managers. Nice to have a company trip once a year.

Cons

Department managers seem to not all be on the same page. A lot of useless processes that waste time and create stress on employees. Not the best pay and ote structure.

Explore other reviews about Gatekeeper

4.0
23 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Company Culture and work life balance

Cons

Could have better pay and better management

1.0
4 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote company with meetups every few years

Cons

Wouldn’t recommend unless you’re genuinely desperate. There are some great people at Gatekeeper but it’s a mess. Leadership’s priorities constantly shift, there’s constant turnover of senior leaders that each restructure everything from top to bottom as soon as they join the org, and they never commit to a clear focus for more than a few weeks at a time. Burnou's a massive problem here. Sadly, there’s a strong lack of trust from the top. Senior leadership trusts only a small inner circle, and if you’re not in it, you’re basically going to be justifying your existence on a daily basis. Your calendar and activity WILL be monitored because managers don’t trust that people are doing their jobs, even though everyone’s snowed under. Employees are pushed to be “obsessed with AI” but the reality is that AI adoption at this company has drastically increased everyone’s workload, and people are exhausted. If you're considering a job here, just note that they're reducing staff numbers and simultaneously increasing their revenue goals. Again, there are very good people here, but the culture makes it hard to thrive. I wouldn’t recommend working here without significant change

5
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