Wonderful company that genuinely cares about customers - Customer Service Gen H Employee Review

5.0
3 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Wonderful team and auxiliary teams that support the customer service function, so responsive and really trying to make a difference

Cons

Not enough people in the office

Explore other reviews about Gen H

3.0
13 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Offers decent money for the role

Cons

No real support or training provided

1.0
12 Oct 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You'll gain the experience of knowing what it's like to work for a cut-throat start up company.

Cons

There is a lot of talk about values but that just mean you have to agree with everything the CEO says. You have to keep up with Slack and emails in the weekend AND when you are on holiday or else you will never catch up. Communication is bad and by that I mean there is a overload of chat but that makes it hard to know what is important. And don't you dare to ask for clarification. Do not be fooled by the 4 star rating, you'll see 5 star review pop to cancel my 1 star review out. This is because the managers will "asked" the employees to give a 'honest' review (but who asked the managers to do that....) Career opportunities; none. Shares are watered down and I wouldn't be surprised if the CEO finds a way not to pay any share values out to employees . What can you say about a company that keeps a employee dispute firm on retainer. Lastly, before you buy into the 'mission' ask yourself one question, what do you call a homeowner that can't remortgage to another lender because no other lender will do the mortgage their current lender (Gen H) did.

4
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Gen H Response
2y
Hi, Thanks for taking the time to leave this review. I’m very sorry you had a negative experience with Gen H. As you know, we often talk about how a positive company culture is central to our business and our success, and I’m discouraged to hear that didn’t translate to your time with us. There are several points in your review which I’d really appreciate further detail on, namely, that a manager would have asked anyone to provide a dishonest review of the company or that anyone made you feel that you couldn’t ask for clarification. If you’d be comfortable sending us an anonymous email to provide more details, I’d really appreciate that. You can get in touch at careers@generationhome.com. To clarify, we do not keep a dispute management company on retainer, and with respect, I don’t think there is any evidence that the CEO would “find a way” to steal from employees by not honouring their shares. But I take your concerns seriously, and I’d like to understand what led you to these conclusions. If you like, we can discuss these points further if you send an email to the above address. We want to do everything we can to make sure that everyone who works with Gen H has a positive experience, and we are grateful you took the time to leave this review. We hope you’ll reach out so we have the opportunity to learn more. In any case, we wish you every success in your career going forward. Thanks again, and I hope to hear from you soon. José
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