Pros
Free health care, decent pay
Cons
There was a lot of inconsistancy in policys, if you asked 2 people the same question you would get 2 very different answers. Upper management would not work with you on anything, such as schedules and school. asking for time off was rediculous, you never knew until the day before if it was approved. It was nearly impossible for bilingual workers to get time off approved. The company was more worried about employees sticking to their break schedule than providing proper customer service.-If you had a call that went past your scheduled break time it would count against your adherance which had to be 90% or better, which is fine but when calls can last over an hour it can hurt your adherance in just 1 call. I could continue but it is not worth it to me.