Pros
One of the best pay rates in the area. Multiple trainings annually to ensure multiple security and procedural trainings are provided to the employee. Constant eye on improving services being provided to the client as well as services used by the organization's employees.
Cons
They are removing the remote work that has been in place and forcing people back into the office. Inconsistent Direction given for how to perform job functions, e.g., getting correct information to the client versus is not as important as having a lower average handle time on a call. During training, you're repeatedly told that the time on the call is not the greatest priority but when you start working and taking calls you find that that is highly inaccurate as your average handle time on a technical support call is of the utmost importance and you lose opportunities for advancement or even cross training if you can't get your calls Under 12 minutes. They want these average handle times at 12 minutes but want Support Techs to handle multiple issues with multiple ticket Creations in the record- all with 100% accuracy. In 12 minutes. In order to move up in this company, the right people have to like you. That's just the way it is