Managment disconnected from Employees - Senior Financial Analyst Genworth Employee Review

1.0
6 Jun 2011
Recommend
CEO approval
Business outlook

Pros

Genworth offers decent pay and fairly good benefits. It also has a respected name behind it and is HQed in Richmond, VA which is a fairly inexpensive and low stress environment in which to live.

Cons

There are major issues with upper and middle management at this company. The upper management makes many unrealistic requests and middle management very rarely has the backbone to stand up for the employees. Employees time isn't valued and working late nights and weekends is common. However, unlike a law firm or IB there are not large bonuses to follow or anything such as the route to make "partner" as this is a public corporation. I was flat out told that vacations of more than one work week were "innapropriate," so if you have family overseas be prepared not to see them. I was irritated by the fact that all of the work was run the engine and when I asked about how to differentiate myself, I was given a response roughly akin to "now is not the time to worry about that." The mentality was always that the sky was falling and no one in middle management would ever help to facilitate a few working days to actually improve a process or a forecasting model. Overall it was a very depressing place to be and while working there I felt there was no upward mobility and real ability for lateral moves to other groups where opportunities would be more fruitful. End of the day, a large portion of my group was laid off and of the 5 remaining, 3 left the company for greener pastures. I have no ill will towards the individuals, I just hope the company has changed and that all of that acts as a wake up call.

Explore other reviews about Genworth

5.0
28 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice people with inclusive culture

Cons

No cons during summer internship

1.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and incentives. Annual 40hrs VTO, 20 hrs CTO, fitness reimbursement, plus more.

Cons

Overly convoluted policies, claims, and procedures that were rarely paid out/handled correctly. This is due to claims reps and customer service reps not ever being fully equipped to perform their jobs correctly. The training and mentoring given does not (can not) cover enough. While in training you are told you’ll understand once you are “on the floor” but once on the floor, senior members of the team will tell you that you will never really get it. You are left to depending on a single person in a 15-20 team that is suppose to help. This ends up meaning you have claims to process and to figure out what to do, you have to stand in a virtual line with your questions. Turnover is extremely high and soon after becoming an employee you see why so many people leave the CSR and SCR roles. On top of not knowing how to accurately do you job, your performance is heavily measured/scored. The CEO and head HR manager knows this is an issue, their solution when asked was “AI will help”. After 1.5 years working for the company more than half my training class of 15 had already left. If you need an entry level job that pays well for relatively no experience you’ll be fooled by this one unless you are ok with not knowing what you are doing and potentially causing financial hardship for elderly people.

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