Great benefits, ok co-workers - Customer Service Representative Georgia Power Employee Review

3.0
30 Jun 2015
Recommend
CEO approval
Business outlook

Pros

Overall I liked doing customer service, but was burned out with working in a call center as I had done this type of work several years. I was glad to have the opportunity to work at GA Power even if I wasn't there a long time. Pay is better than at many places to do this type of work. Awesome benefits. Coworkers were OK, just average like you know elsewhere.

Cons

They were strict about your scheduled time, but that's how it is working in a call center. Calls were very repetitive, that was somewhat tedious.

Explore other reviews about Georgia Power

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Management team is awesome and carez

Cons

There are not any cons

1.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Due to my experience, I don't have many positive things to say.

Cons

Management was not good in this headquarters. I was not very fond of the treatment that the supervisors had towards their contracted employees. I graduated with a high GPA from university and know how to learn. In my first role as a distribution engineer, there wasn't any concrete training available to learn how to start and finish a project from start to finish. I would often reach out to get clarification on many concepts I was unfamiliar with and the feedback I received seemed to be too "exhaustive" for my supervisor to explain. Not only that, but when I sent my jobs for review with the small amount of guidance given, they would belittle my designs due to my lack of knowledge that they chose not to reinforce. In my contracted position, the supervisor over me at Georgia Power held the decision for extending contracts for the contractors. I asked twice if my contract was to be extended in order for me to make adequate plans moving forward should my contract not be extended. Both times that I asked for confirmation, I was told that my contract was going to be extended. However, it wasn't until 5 days that my contract would expire that the supervisor told me that they decided to not extend my contract. It was a humiliating and frustrating experience. I expected more from this company and the people they have placed in positions of power.

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