Awful culture - If you value your career, do not join this company - Anonymous employee GetHarley Employee Review

1.0
12 Sept 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None at all - terrible experience

Cons

The culture at this company is horrendous. Senior management are focussed on data and revenue, with no interest in building a workforce that works cross-functionally or has any kind of team spirit. The CEO hires "yes people" into senior positions and if they don't agree with her questionable approach, they're forced out. The attrition rate is the highest I have ever seen at a company. Directors and VP's would leave within months after experiencing how poorly this company is managed. Huge amounts of investment goes into the sales team but very little into the actual product. Churn is also incredibly high and the CEO refuses to take responsibility for building a platform that is contingent on clients using the platform daily. Senior leadership have kidded themselves into thinking that account managers have some level of control over their clinics/clients, but forcing yourself into your practitioners businesses to micro manage them, telling them what to say and when to say it, while they carry out incredibly private treatments, isn't a strategy, and only causes distrust. Every positive review you see is fake and written by current junior employees. If you want to work ridiculous hours, traveling around the country, for a very low salary and be blamed for a poor product, then this company is for you

Explore other reviews about GetHarley

4.0
16 Feb 2026
Recommend
CEO approval
Business outlook

Pros

1. You’re given real ownership from early on. It’s not a place where you sit back as you’re expected to think commercially and act like a real owner of your book 2. Strong exposure to the bigger picture. Sales isn’t siloed, so you understand product, operations, and strategy more than you might in a larger company 3. Leadership is quite accessible. You’re close to decision-making and can raise ideas or concerns directly. 4. When the team is aligned, it feels collaborative and low-ego. Wins feel meaningful because you know how much work goes into them. I have left due to relocation rather than dissatisfaction. It’s not always easy, but the experience stays with you. I learned a lot during my time here especially about accountability and operating in a high-expectation environment

Cons

1. The pace can be intense, particularly during periods of change. At times, priorities shift while expectations remain high. Internal communication is crucial 2. Here is not an environment for someone who prefers very fixed structure or predictability It requires a certain mindset - you need to be comfortable with intensity, ownership, and change. I’ve seen people join expecting a more “chill” sales role and struggle because that’s just not the reality here.

1
5.0
4 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company has grown very quickly which creates lots of opportunities to learn, stretch and take on meaningful responsibility early. If you’re motivated by ownership and impact, there’s plenty of room to grow here. The leadership team is approachable and receptive to feedback. Following a recent restructure, there’s been a noticeable step change in transparency and communication, which has helped rebuild clarity and trust. Regular weekly updates and clearer leadership messaging have made it easier to understand priorities and direction, particularly after a period of uncertainty. The culture remains collaborative, with supportive teammates who are willing to step in and help when things are moving fast.

Cons

The recent restructure had a real impact on morale and created uncertainty across the business. While the changes were positioned as necessary, they were difficult and understandably unsettling for many people. As a fast-scaling company, priorities have shifted at times and some processes are still evolving. The pace is fast and won’t be for everyone - it’s best suited to people who enjoy a dynamic environment and can adapt as things change.

2
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GetHarley Response
3mo
Thank you for taking the time to share such a balanced and thoughtful review. We recognise that the recent restructure was difficult and had a real impact on morale. We’re grateful for the resilience and professionalism our team has shown during that period. It’s encouraging to hear that the increased transparency, clearer priorities and weekly updates are making a difference. We’re committed to continuing that momentum while strengthening processes to support sustainable growth. We appreciate your honesty and your contribution to GetHarley’s journey!
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