WASTE OF TIME - Scheduler Global Fire & Security Systems Employee Review

Some friendly colleagues in the customer service department.

My experience here was overwhelmingly negative. The management culture relies heavily on office gossip and personal favourites rather than facts, evidence, or professional standards. Decisions about performance and behaviour are made based on what long‑standing staff say, with no attempt to verify anything or speak to the employee involved. If someone senior or “trusted” says something, it is treated as unquestionable truth. Probation is handled poorly. Concerns are not raised directly, no feedback is given, and no opportunity to improve is offered. Instead, issues are collected behind your back and presented as a final decision. There is no investigation, no transparency, and no fairness in the process. Training is inconsistent and disorganised. Different people give conflicting instructions, meetings are missed by the trainers themselves, and when scheduling clashes happen, the blame is pushed onto the employee. Even when you take initiative, plan training, or support the team, none of it is acknowledged. The overall environment feels unprofessional and uncomfortable. Meetings are abrupt, communication is unclear, and the culture encourages blame rather than support. New starters should be aware that the workplace is heavily influenced by internal politics and personal alliances.

Line managers are generally supportive and understanding. Day-to-day team dynamics can be good, and working in the field can be rewarding.

There is a significant disconnect between upper management and the people working out in the field. Efforts of field employees often go unnoticed or unappreciated. Senior leadership roles seem filled by individuals who do very little and still receive high compensation, creating a frustrating environment for those actually doing the work. Lack of recognition for hard work leads to low morale among front-line staff.