Not Happy - Customer Service Representative (CSR) Globe Life Employee Review

2.0
13 Dec 2023
Recommend
CEO approval
Business outlook

Pros

I have really nice teammates

Cons

Pay isn't the best. Hard to get help and you never get a clear cut answer on what you can and cannot do. EVERYONE always has a different answer. The handle time isn't realistic and the customers always talk about how rude the agents are.

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Globe Life Response
2y
Thank you for your review of your Globe Life employment. While we're happy you're enjoying your team members, we're disappointed to hear your current experience isn't completely meeting your expectations. Your situation is not indicative of our management style, and we apologize that this is your experience. We invite you to email us at feedback@globelifeins.com with any other relevant department and manager details (along with this review) so we can look further into your experience and the improvements that are needed in your department. Thank you for sharing this with us. We look forward to hearing back from you soon.

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5.0
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CEO approval
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Pros

Provide leads and great training

Cons

Lots of dialing, but hey, it's sales

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Globe Life Response
1w
Thank you for your feedback and your hard work and dedication to Globe Life. We love hearing about the success that hard work produces in this rewarding career and hope you enjoy even more years with us!
5.0
23 Jun 2026
Recommend
CEO approval
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Pros

Supportive leadership, positive culture, flexibility, growth opportunities, strong training programs.

Cons

Recruiting can be fast-paced at times, especially during periods of growth, but leadership provides the resources and support needed to be successful.

1
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Globe Life Response
6d
Thank you for taking the time to leave a thoughtful review about your time at Globe Life. Thank you for your hard work and contribution to our team's success. Best wishes for a long and successful career!
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