Great Product - Messy Leadership - Customer Success Manager Gong Employee Review

2.0
3 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Great product, working with customers who are true fans of the work

Cons

No desire for feedback or changes for the better. Senior leadership is more interested in doing what they think should be done than hearing what the reality of what it’s like with clients. Any opposition is punished and people are forced out. Processes change and there’s no real support to enable.

Explore other reviews about Gong

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing company to work at, it's definitely hard work but it's worth it on a sales and monetary perspective.

Cons

You wear a LOT of hats and have a ton of responsibilities.

5.0
24 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Strong leadership Great people, and product

Cons

None that I can think of

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