Chaotic - Small Office-Prefer Not to Say Good American Employee Review

2.0
14 Jul 2025
Recommend
CEO approval
Business outlook

Pros

The director-level team is made up of smart, passionate, and collaborative leaders who genuinely care about the work and their teams. There’s a strong sense of drive and creativity across departments, and the people on the ground are doing their best to build something great.

Cons

Unfortunately, leadership above the director level is not transparent. In just two years, I’ve seen the brand shift direction multiple times — visually, strategically, and structurally — often without explanation or clear communication. Turnover is high, and when new leadership steps in, there’s little to no visibility or engagement with the wider team. This leaves managers and directors caught in the middle, doing damage control without the support or clarity they need. Burnout is a real issue, and without a consistent, communicated vision from the top, it’s hard to feel grounded in the work.

Explore other reviews about Good American

5.0
13 May 2025
Recommend
CEO approval
Business outlook

Pros

Fun people and lots of perks

Cons

No cons it was all good on my wnd

1.0
4 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are talented people across teams who care about the work and about what the brand originally stood for.

Cons

Leadership can be aggressive, dismissive, and exclusionary, and often gets in its own way. Several leaders do not engender a spirit of teamwork or collaboration. Behaviors like avoiding eye contact, ignoring contributions in meetings, or excluding people from conversations create an uncomfortable and unproductive environment. There is also clear favoritism and an inner-circle dynamic. The culture reinforces the same voices and perspectives, creating systemic barriers to advancement for those outside that circle. Another concern is the number of Directors and senior leaders elevated quickly without the industry experience typically required for those roles. Five or six years of experience does not equate to the leadership perspective that usually comes with a decade or more in the field, and it shows in the inconsistent direction teams receive. The company has also gone through several rounds of layoffs (3–4 in recent years). As business pressures mount, that pressure is pushed down onto teams while accountability at the top is limited, and employees can end up being scapegoated when things go wrong. The brand itself feels increasingly disconnected from the audience that originally built it. HR also appears closely tied to internal relationships, making it difficult to view the function as a neutral or supportive resource.

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