Amateur Hour - Stay away from the sales organization. - Account Manager Grainger Employee Review

1.0
24 Jul 2011
Recommend
CEO approval
Business outlook

Pros

Fiscally sound company - Respected with rich history Solid base salary Excellent services and solutions for MRO accounts Great branch network

Cons

Middle Management is a breeding ground for incompetency and dullness - they are given complete autonomy on multi million dollar districts. Sales management with zero inter-personal communication skills? How does this happen? Comp plan changes with the wind Dead weight DSM's "riding along" with you creating problems instead of solving them. 44% goals over prior!!!! Really? No identity - everything is smoke and mirrors Constant feeling you're ripping off customers with price gouging Too many initiatives are short circuited and thrown away. Feels like you're being pulled in 50 different directions at once.

Explore other reviews about Grainger

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Large, dependable company. Variety of work channels. Career progression opportunities. Great networking inside and outside the company.

Cons

Simple improvement opportunities take time to implement.

4.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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