Working for W.W. Grainger part-time - Customer Service Associate Grainger Employee Review

2.0
15 Jun 2008
Recommend
CEO approval
Business outlook

Pros

Grainger pays the best for minimal experience, it is a stable company, once hired as a fulltime employee, this is a dependable company to work for, this company has been around from the early 1900's and has continual growth.

Cons

If you are hired as a part-time, it may take a lot of the full timers to quit before being hired as fulltime. For Part time employees, this is a difficult job to count on. For full-time, dependable. They often dont promote from within.

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5.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

* Work-life balance (paid holidays, no work on weekends, no late evenings * Manager has experience in role, can relate to workers * Lots of resources do to job * Total package is strong (pay, benefits, retirement)

Cons

* Lots of metrics to watch * Some customers expect too much

4.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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