Pros
The retirement (profit sharing) benefits are fantastic. There is a high level of engagement from all departments. Company operates very efficiently. Good visibility of upper management to the field. Big focus on barrier removal. If someone tells you no, and you have a good reason that your request should be granted, tools in place to get your request to upper management for review.
Cons
The expectation is that Account Managers have 20 hours of Customer Face Time, District Sales Managers 26 hours (not including Travel, Prep, or Follow Up) which basically accounts for your whole week when you include drive time. This leaves you with many busy nights working to prepare for upcoming appointments and following up on everything you have committed to customers or your team. Realistic expectation for hours worked weekly is 50-60. Grainger has gone through some law suits lately regarding this, but nothing has changed. In fact, expectations and accountability around face time have increased. Health and Dental Benefits are below average. Goals are very high, less than 25% of the sales force achieved their plan and received bonus (variable pay) in the first half of 2014 which has created a lot of unhappy sales people.