Backwards Corporate Environment - Processor Guaranteed Rate Employee Review

1.0
8 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Pros: The CEO seems to be getting something out of all of this. Good for him.

Cons

The company deliberately deviates from many of the established business practices that one would expect from a large corporation such as this one. ODDLY, they seem to prefer temporary workers with no experience to do a file processing frenzy and let them go after one year. They just cut everyone off within a year and ghost them, threatening collections if they don’t send back their equipment immediately! So shady. Why don’t they consider rebranding as a temp agency for mortgage rather than pretending to hire full timers and give them benefits, only to do mass layoffs several times per year? That would at least be honest. Don’t lie to people who are expecting to stay full time when they’re planning to lay them off in a year! Myself and several good people left management careers because we were proactively recruited by GR— only to be quickly discarded! And instead of recognizing and valuing the talented people you do have, you just cut them off. What is the reason that GR does not want people hanging around here? Everyone knows it is cheaper to retain your employees than to be a revolving door. That’s a red flag. Anyway, when you do get laid off, they will deliberately pay you your last PTO, bonus and severance in small chunks that are over the weekly benefit amount in your state, knowing full well that if they space it out you cannot claim unemployment. You will have a new job by the time those three measly payments have all been sent out. They know you’ll withdraw your mandatory 401k instead. They are calculated. No one in the group I worked with was able to draw unemployment because of this. My entire department was randomly dissolved, but no one bothered to notify or invite everyone to the mass layoff call. Lastly, the outplacement program is a joke. Everyone I know who got laid off tried contacting outplacement. They didn’t bother to respond AT ALL. Do they need to adjust their e-mail settings or check their spam folder? Seems odd. You’re on here promoting it like it is a real thing. Somehow, they did happen to choose me as one of the few individuals to get a call back. Two weeks after I emailed them, they emailed me asking for my resume (which I had already sent to them on the first day I was laid off). HR called to tell me snidely that my resume was not doing me any favors. But yet when you said that, I already had multiple job offers, so I’m thinking it did me a few favors. You and your company did me none other than kicking me while I was down. HR/Outplacement is SO out of touch and the entire company is a complete waste of everyone’s time and energy. They should become a temp agency for mortgage which is exactly what they are. Stop recruiting highly qualified candidates and then cutting them off midday with a threat to return laptops or be sent to collections. You lay people off and then you call just to tell them that their resumes aren’t top notch. FYI lady, I was busy mailing back my computer so I don’t get nickled and dimed for that by your greedy company, all while praying I can still provide a roof over my kid’s head and something to eat while without pay. Will it be Spaghettios or Kraft on sale this week? I’ve gotta plan that out first and foremost. Sorry for YOUR inconvenience.

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Guaranteed Rate Response
4y
We take all feedback seriously, and we appreciate your thoughts on how we can enhance the employee experience for everyone at Guaranteed Rate. Due to market changes we do experience times when we are in need of more or fewer employees and; at times our outplacement services has been highly inundated. We sincerely hope that your next endeavor will be secure and rewarding.

Explore other reviews about Guaranteed Rate

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Constant training and development is wonderful

Cons

Sometimes the agenda can be overwhelming

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Guaranteed Rate Response
1d
Thank you for the fantastic review! We’re pleased to hear that you had a great experience. Our goal is to provide a supportive and productive work environment, and your feedback shows we’re achieving that. We’re committed to maintaining this positive momentum.
3.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

I worked with the best of the best in my industry, led by a brilliant manager. Remote Work, Semi-Flexible Schedule, Overtime was allowed sometimes.

Cons

The volume of work was intense, and you were expected to find your own cover for shifts if you're taking any time off, pay was not enough for the amount of stress. Asked to have an owners mentality but when you actually put this in practice management steps in and takes over, excluding you from being able to own anything. Insurance was terrible, too expensive.

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Guaranteed Rate Response
1w
Thank you for your review. We appreciate your honest feedback and are glad to hear that you had some positive experiences with us. We’re also taking note of your concerns and will work on addressing them. If you have any more detailed suggestions, please feel free to reach out to the Human Resources Department.
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