Personal Banking Experience of 2 1/2 years - Anonymous employee Guaranty Bank Employee Review

Poor communication from upper management. Upper management left my previous branch without a branch manager or a supervisor while previously knowing the lost of a leader. Hopes were given of growth within the branch and company then discontinued the branch manager and assistant position to benefit the branch and companies profitability. Very poor organization and management. Most questions asked to new regional manager could not return answers for 3-5 months. There are times important questions in emails and calls are not received for weeks and months but when someone gets a sale, an email from the regional manager is sent to everyone in seconds. The company lacks in hiring new employees to branches that only have a few, as in two, employees covering all the 10 hour shifts per day within the week, including weekends too, for branch profitability, causing help to needed from other employees who lives 1-2 hours away to cover. Sales incentives are extremely taxed along with any other bonus so sales goals are almost worthless. But again because of the shortage in many of the branches due to high turnover there are lots of hours for overtime. Where the employees who are parents needs to leave due to family emergencies, they are told," if you don't find coverage, then you can't leave. " You would think a fully staffed branch would be able to sacrafice one of their employees to let the other go.