Literally the worst place I’ve ever worked - Anonymous employee Guitar Center Employee Review

1.0
25 Oct 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A discount in gear. But even this isn’t worth it because a quick fake Shopify website and some clever guitar center price matching you can get anything at a low cost... ALSO all employees have 20% “friends and family” discounts they can use for you each month

Cons

Management, commission structure, pay.... and the way they treat you. DONT WAIST TOUR TIME HERE! I will start by saying I have 10 years in the music industry as a professional recording engineer. I moved and had to find a job so I took one here. Worst mistake ever! I wasn’t compensated for my knowledge and people straight out of high school with zero experience were my coworkers. Nothing against them, just they weren’t nearly as seasoned as me, and guitar center didn’t care at all that I had knowledge. My last day of work here ended with me literally walking out. My manager stole my sale, and at a job where commission matters (and managers don’t get commission) this was a huge low blow! IT GETS BETTER! The reason he stole my sale was because the customer was a Spanish speaker and I wasn’t trying hard enough to sell to him (I don’t speak fluid Spanish and tried my best with google translate). IT GETS EVEN BETTER ONCE AGAIN! The kicker is my manager DOES speak fluid Spanish! He is Hispanic!!! He just didn’t want to come out of the back room to help a customer. And because I made him, he got mad and rolled the ticket under his employee number so I got zero credit. (Not a good way to make your employees follow you). AND IT GETS EVEN BETTER! My manager once told a story how he was working at Disney world and would purposely speak only English to Spanish speakers because he was racist against them and wanted to teach them a lesson that if you’re in America you need to speak English... AND!!! FINALLY! When I told all this to HR, they thanked me and said they would handle it. Well he got promoted to another store with more pay and more employees.... DONT WORK HERE!

Explore other reviews about Guitar Center

5.0
9 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Got to work with so many people

Cons

Long hours during holidays were rough

1.0
29 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Employee discounts are the biggest reason why people work here, as the discount is really good.

Cons

Your experience working at Guitar Center will largely depend on which store you work at. Some stores have a good management team and employees and are fun to work at. But a lot of stores do not have a qualified management team and they have a staff that is not fun to work with. My location needed a new store manager and instead of promoting the ops manager who knew the store better than anyone else and was with the company for 15+ years working at multiple locations, corporate instead promoted a customer service lead who had been with the company less than 2 years and didn't have management experience. These are the people that corporate decides so often to run their stores.

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