Poor leadership and direction at the top! - Customer Service Guns.com Employee Review

1.0
5 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Fun place to work and good perks

Cons

Confused leadership and strategic direction. 2 CEO's are in competition with each other and both are out of touch with the rest of the business. Technology is sub par and clunky. Pay is low and annual increases are a joke. Leaders scare tactics have lead to a toxic culture and workplace environment.

Explore other reviews about Guns.com

5.0
30 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Director of operations and ceo of operations are phenomenal leadership. Everyone has their hearts to win! And genuine team who cares about each other! Diversity is a thing! Love that they hire those who can kill it at the job. Doesn’t matter if male, female, door, any culture. If you come with a can do attitude and positivity. That’s what matters. When work gets tough leadership gets in the ground level with you to help make sure the work gets done. Whether that means picking in the warehouse or taking calls.

Cons

Small company so you can’t expect the same things a bigger company can offer (one day though hopefully!) Sometimes work can be hard because of the demand coming through.

3.0
19 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Easy work, answer calls and emails, nice office's, nice benefits.

Cons

Dont raise any concerns over decisions made by the company that will negatively impact your work and increase it by 10x. They will do nothing to address the issue.

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