The procedures don't reflect that H&R Block is a $5 Billion market cap company - Tax Associate H&R Block Employee Review

People are friendly Shifts are flexible

Not too many appointments so sometimes are not busy. Need to sit in the office idling.

Flexible availability. Path for promotion is obvious and quantified.

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.