Pros
You get your taxes done for free and the hours that you get are great if you don't have a life or a family.
Cons
Where do I start. They switch your hours on you, you have to come in regardless of whether you are deathly ill or not because they have no back-up CSPs, if the tax pros are busy you can't leave for lunch which during peak will mean that you can't leave for lunch at all, when they have you put in your commitment to work, don't bother because they won't follow it anyway, the tax professionals are rude and talk about you behind your back and complain about things to everyone else but not come to you, one of the tax professionals complained about me because I went to lunch and didn't offer to buy her anything which I normally would have (which is ridiculous because I have a family and a baby to support) but she had her door shut and was with a client. Lord forbid you ever have a family emergency or need a personal day because they are unwilling to search for a replacement and the poor other CSP will be stuck here for a 12 hour shift by herself with a ten minute break and a half hour for lunch. I have never been so unhappy in a job. There is no team playing. It is a very hostile environment. I don't know if they other offices are this bad, but this place is horrible. I would only recommend working here if you like torturing yourself and being told that you are a failure.