Great people, decent pay - Receptionist H&R Block Employee Review

5.0
7 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Decent pay for CA, give good hours, supportive staff that will help you learn and stand up for you

Cons

Seasonal only, pay ATL position more than other reception no matter what and at my location this individual was under qualified, caused us problems but was paid higher

Explore other reviews about H&R Block

5.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Loved my team, great skill to have and career adavancement.

Cons

Hectic routine, difficult client can cause a lot of issues.

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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