Pros
There are knowledgeable and dedicated team members who genuinely care about supporting the organization. Collaboration between individuals is strong, and people do their best under challenging circumstances. The work itself has meaningful impact and can be rewarding for those who thrive in a dynamic, high-pressure environment.
Cons
IT processes and service delivery frameworks are still developing. Teams often operate in a reactive mode, moving from one urgent issue to another, which can make it difficult to focus on long-term planning or systematic improvements. Frequent shifts in priorities and direction may create instability for some roles. Candidates who prefer mature IT governance, clear processes, or structured workflows may find the environment challenging.